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What is a charter bus?
A bus trip that is custom-designed to fit your specific travel destination. For instance, if you would like to go to Dallas for a family reunion, just let us know your departure and return date. We will provide the transportation based on your plans.

What is maximum amount of people per bus?
Our buses can transport from 1 to 53 passengers.

What if there is more than 53 passengers?
Another bus can be chartered.

Is a deposit required?
Yes, a 25% deposit is due when the contract is signed. The remaining balance is due 15 days prior to the departure date.

When is the final payment due?
It is due 15 days prior to the departure date.

Is there a refund policy?
If the trip is cancelled before the 15 day period prior to departure, only the deposit will be charged. Any amount over the deposit will be refunded. If the trip is cancelled within 15 days or less of the departure date, no refund will be given.

Why do you have this policy?
The deposit will not be returned to off-set the costs incurred in planning the trip. If it is cancelled 15 prior to departure date, there is a chance the bus will be booked by someone else. But if it is cancelled within 15 days or less of the departure date, that does not allow enough time to rebook the bus. Therefore, the bus will not be used for those days.

What if my trip runs longer than expected?
The cost of the trip is estimated at the time of booking. Sometimes the trip may run over the allotted time. When this happens, you will be re-invoiced on the next business day.

Do I pay for parking or tolls?
We do not include the fees charged by weigh stations, toll booths or parking lots in the estimate. Those fees may not apply to your trip and they fluctuate. Therefore, they are the responsibility of the customer.

Do I tip the driver?
It is no a requirement, however it you were pleased with the service, it is recommended. Please tip your driver directly.

Is there a tax deduction for non-profit organizations?
There is no tax on transportation in the state of Texas.

Do I need to find a hotel room for the driver?
If you are staying at a reasonable priced hotel, the drivers may stay there also. If you are staying at a campground or luxury hotel we will attempt to find reasonably priced lodging in the area. However, the cost of lodging will be billed to you and is not included in the quote.

Do your buses have air-conditioning?
Yes, all coaches are equipped with air-conditioning, restrooms and other amenities to ensure a pleasant and smooth trip.

Thank you for considering SILVERLINE BUSES INC.